FAQ Categories: Booking & Cancellation

If you cancel your tour 60 days or more before the departure date, you will lose your deposit. If you cancel your tour between 60 and 45 days before the departure date, you will lose 50 per cent of the total tour price. If you cancel your tour within 45 days of the departure date, you will lose the full amount. If you fail to turn up on the first day of your tour, Outdoor Italy may not be able to make arrangements for you to join the rest of the tour, and you will lose the full payment. If, for any reason, Outdoor Italy has to cancel your tour, you will be offered an alternative tour or a full refund.

You can book your tour directly on the Outdoor Italy website. Choose the tour from the dropdown menu, select the date you would like to start, and the number of participants in your group. You can either pay a deposit (60 days or more from the start of your tour) or pay the full amount. Click ‘book’ and follow the instructions. Once we have confirmed your payment, you’ll receive your confirmed tour itinerary within 10 days. There may be seasonal variations in the time it takes us to arrange everything. Please note that programmes on the tour pages are only examples — there may be several differences in the final programme you receive.

When booking your tour, you can choose to pay by credit/debit card or direct bank transfer. Direct bank transfers will generally take longer to process, while credit and debit card payments are processed instantly. You are, by default, asked to pay a deposit of 25% of the total cost of the tour. If you choose this option, you will be asked to pay the remaining 75% one month before your tour. Please be sure to follow the payment links you receive in your invoice or reminder email, which we will send you when the second payment is due.

If you cancel the tour 60 days or more before the departure date, you will lose your deposit. If you cancel your tour between 60 and 45 days before the departure date, you will lose 50 percent of the total price. If you cancel your tour 45 days or less before the departure date, you will lose the full amount. If you fail to turn up on the first day of your tour, Outdoor Italy may not be able to make arrangements for you to join the rest of the tour, and you will lose the full payment. If, for any reason, Outdoor Italy will have to cancel your tour, you will be offered an alternative tour or a full refund.